Five Skills to Deal with Workplace Anger

Anger in the Workplace:
Five Skills to Deal with Workplace Anger

Leroy was a superstar in the Real Estate business, producing three times the monthly business of his nearest coworker. He was a driven, highly competitive young man who saw his manager as getting in the way of even higher production.
Tension turned to irritability. Yelling and shouting followed. On the day he was fired, he shoved his manager in front of alarmed coworkers who reported his behavior to HR. Anger management classes were required, along with a one month interim, before reinstatement would be considered.

As this case example illustrates, workplace anger is costly to the employee, the company, and coworkers. Studies show that up to 42% of employee time is spent engaging in or trying to resolve conflict. This results in wasted employee time, mistakes, stress, lower morale, hampered performance, and reduced profits and or service.
Clearly, poorly handled anger, frustration and resentment sabotage business productivity. Was Leroy justified in his anger? What skills should he learn to prevent future episodes?

Skill 1 - Anger Management

Using anger management skills, Leroy can clearly learn to control his behavior and communicate needs in a socially acceptable manner without disruptions to work and morale. The issue here is not if he was justified in being angry; it is how to best deal with normal angry feelings. A key ingredient to managing anger is learning to change “self-talk", that inner dialog that creates or intensifies angry feelings.

Skill 2 - Stress management

Leroy was clearly under a great deal of stress, much of which was self-imposed. Stress often triggers anger responses. Managing stress can help prevent anger outbursts, as well as reducing employee “burnout" and hampered performance. Effective stress-reduction strategies include learning breathing techniques, adjusting expectations, improving time-management, and finding a way to mentally adjust your mind-view and self-talk so that stressors loose their power to stress you out. Other effective stress-reduction techniques include watching your nutrition, getting proper sleep, and taking care of your body through exercise.

Skill 3 - Emotional Intelligence

Popularized by psychologist Daniel Goleman, much research shows that increasing “EQ"  is correlated with emotional control and increased workplace effectiveness. What is “EQ" exactly? According to Goleman, it is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships." 

Fortunately, skills to improve your emotional intelligence can be learned. The critical EQ skills ones are empathy and social awareness. Empathy is the ability to see the world from the viewpoint of the other person. Lack of empathy is at the root of much anger and conflict because inability to see things from other points of view causes communication problems and frustration. It also causes employees, co-workers and managers to sense a lack of caring or concern for their well-being which is de-motivating in the workplace.

Social awareness is the people-skill of being sensitive to how we are coming across to others in the workplace. Many people are referred to anger management programs because they are seen by others as hostile, insensitive, or perhaps even degrading toward others. Persons with high EQ are constantly monitoring their own behavior as well as feedback from others as to how they are being seen by others. They then are flexible enough to modify their approach to get a different result, if needed.

Skill 4 - Assertive Communication

Communication problems frequently lead to misunderstandings, conflicts with coworkers and hurt feelings which may hamper concentration and work performance.
Assertiveness is not aggression, but a way to communicate so that others clearly understand your needs, concerns, and feelings. It starts with the familiar advice to use “I"  statements instead of “you" statements which can sound accusatory, and may lead to defensiveness instead of cooperation.

Other communication improvements include acknowledging the concerns and feelings of others in your interaction with them, and being more sensitive to what others are saying to you “beneath the surface." 

Skill 5 - Acceptance

While sometimes workplace anger is manifest in “exploding." other times it is born of grievances held by employees over any number of workplace issues. Much research shows that learning to accept and let go of the wrongs done to you can release your anger and resentment. This, in turn, may improve your health, and help you focus on your job instead of your negative feelings.

Is “acceptance" easy? Of course not. Nor does it mean that you think that whatever happened to you was right, or that you have to like the offending person. What it does mean is “letting go" of the negative feelings you now experience when you remember a negative experience or you encounter the offending person.

Source: Tony Fiore

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Anger Management Online Class

"An addiction is anything you do that keeps you from dealing with your feelings.'
You may not think that statement (source unknown) hits a home run, but you pretty much have to agree it's at least in the ballpark.

People can be quite creative in finding ways to suppress their feelings: street drugs, alcohol, prescription drugs, overeating, temper tantrums, and on and on. A major source of negative feelings that people don't want to deal with is stress. We are all too familiar with the common causes: our chaotic schedules, frustrations at work and home, prolonged unemployment and economic concerns in general. Add to these the lack of skills to manage stress, and it's a short path from major stress to unbridled anger. But help is available, and where there's help there's hope. Our Anger management online class offers both help and hope because we teach the skills, practices and techniques to control anger.

No one denies that uncontrolled anger is bad not only for emotional, but also for physical health. The professionals who design and teach our anger management online class start by explaining why uncontrolled anger is such a serious problem for the person who displays it, and for the people who are the victims of it. The classes also feature an array of helpful activities: relaxation therapies, meditation techniques, and ways to improve self-esteem and to avoid pessimistic feelings. These classes also give participants a platform for speaking up about their concerns, but perhaps the most valuable thing the anger management classes offer participants is access to expert help.

Agencies and organization that offer traditional anger management online classes are also reaching out to the generation(s) that stay glued to the Internet with our anger management online class. Our anger management online class, like the traditional ones, have been designed after thorough study research about anger and its implications. Add to that the flexibility of being able do the coursework any time of the day or night and at any place where your computer can access the Internet, and it's easy to see why our anger management online class is so popular.

Everyone gets angry from time to time, but when the degree and frequency increase to the point that your anger interferes with your ability to work, carry out family responsibilities, and maintain your self esteem, you would be wise to seek out the help that is available. Don't get stuck in a rut of anger, when online anger management classes can make such a positive difference.

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Welcome to the Anger Management Training Institute! We offer a variety of Court Certified Anger Management Classes which include our Anger Programs and Online Courses, Seminars, and our award winning Online Class to help people just like you overcome Anger Problems through the simple but effective Anger Management Techniques which are practiced and learned in James A. Baker’s Best Selling Book “The Anger Busting Workbook” by Bayou Publishing. Our fast and effective Anger Courses, Classes, Workshops, and Anger Management Seminars have helped over 60,000 individuals just like you resolve their anger management therapy issues and regain complete control of their lives. Get fast Anger Management Help.

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