Anger in the Workplace:
Explosive rage: Does anger management training help?

Everyone has heard of road rage incidents wherein usually calm and responsible people "snap" and commit an aggressive or violent act. Turns out, that "losing one's temper" can occur in many different life situations and cause serious emotional or physical harm to others. It is a pattern in which tension builds until an explosion brings relief, followed later by regret, embarrassment, or guilt. Called "Intermittent Explosive Disorder" (IED), it is defined by attacks of impulsive rage that seem out of proportion to the immediate provocation and has serious consequences such as verbal abuse, threats, property damage, assaults, and injury.

How common is it?
     As reported in the September, 2006 edition of Harvard Mental Health Letter recent research on IED is showing that this condition is more common and more destructive than anyone had supposed. One study showed that people with more severe cases (at least three rage attacks in one year) averaged 56 life-time attacks resulting in an average of $1600 worth of property damage and 23 incidents in which someone required medical attention.

Who is most likely to have these episodes?
     According to research, the percentages suffering from this disorder are about the same for men and women, blacks and whites. Only age made a difference. Younger people were more likely than older people to show these uncontrolled rage episodes. As you might suspect, persons who suffer from IED are more at risk for other emotional problems because of the increased stress in their lives.

What causes the attacks?
     Behavior patterns such as rage attacks are complex and often are a combination of what is going on in your brain chemistry, what is occurring in your life and also what emotions your thinking patterns are causing.

     Scientists do not yet have the answers as to what triggers rage episodes but it may have to do with brain chemistry problems as well as the outlook that people have about life as well as attitudes about how to handle life frustrations and stress.

What treatments help?
     According to the Harvard Mental Health Letter, "Anger management through a combination of cognitive restructuring, coping skills training and relaxation training look promising." This means that to control rage, people need to learn how to think differently about life events, and to learn specific skills to deal with common anger "triggers." One of the recommended skills is that of learning to deal with stress through relaxation training.

Other skills that we our anger management clients have found to be extremely useful include:

Developing empathy toward others (seeing the world as they see it) Taking charge of how you respond to stress, rather than just reacting instinctively Changing self-talk to create different emotions in response to anger triggers Learning to communicate assertively rather than with anger Letting go of resentments, grievances and grudges Retreating to think things over and calming down before blowing up in rage

How can you find a program for you?
Anger management programs are becoming more common across the country. The following resources provide directories of qualified providers, some of which teach the specific skills listed above:

National Anger Management Association (NAMA) at www.namass.org
American Association of Anger Management Providers at: www.aaamp.org
Century Anger Management which specifically trains providers in the listed anger control skills: www.centuryangermanagement.com

In addition, there are a variety of home-study and online programs appearing on the internet. The quality of these programs vary a great deal, so it is prudent and wise to pick one that is authored by credible mental health professionals and is approved or certified by state agencies (although unfortunately most states do not approve or disapprove anger management programs) or other professional bodies.

Source: Anthony Fiore

Anger Management Courses Outline:

Module One: Getting Started - Anger Management Courses
Icebreaker
Ground rules
The parking lot
Workshop objectives

Action plans and evaluation forms Module Two: Understanding Anger - Anger Management Courses
The Cycle of Anger
Understanding Fight or Flight

Common Myths About Anger

Module Three: Do's and Don'ts - Anger Management Courses
Unhelpful Ways of Dealing with Anger

Helpful Ways of Dealing with Anger

Module Four: Gaining Control - Anger Management Courses
A Word of Warning
Using Coping Thoughts
Using Relaxation Techniques
Blowing off Some Steam

Module Five: Separate the People from the Problem - Anger Management Courses
Objective vs. Subjective Language
Identifying the Problem
Using I Messages

Module Six: Working on the Problem - Anger Management Courses
Using Constructive Disagreement
Negotiation Tips
Building Consensus
Identifying Solutions

Module Seven: Solving the Problem - Anger Management Courses
Choosing a Solution
Making a Plan
Getting it Done

Module Eight: A Personal Plan - Anger Management Courses
Understanding Hot Buttons
Identifying Your Hot Buttons
A Personal Anger Log

Module Nine: The Triple A Approach - Anger Management Courses
Alter
Avoid
Accept

Module Ten: Dealing with Angry People - Anger Management Courses
Understanding the Energy Curve
De-Escalation Techniques
When to Back Away and What To Do Next

Module Eleven: Pulling it All Together - Anger Management Courses
Process Overview
Putting it Into Action

Module Twelve: Wrapping Up - Anger Management Courses
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

---

Anger Management Seminars & Anger Management Classes & Anger Management Class & Anger Management Techniques & Anger Management Workshops & Anger Management Programs & Anger Management Courses & Anger Management Online Class & Court Ordered Anger Management Classes & Online Anger Management Classes & Anger Management Help & Anger Management Training & Anger Management Therapy